Sustainability Policy

The full sustainability policy is published by Terra Agua Ceu. You can download the PDF for printing or offline reference.

In this policy, unless the context indicates otherwise, a word or expression to which a meaning has been assigned has the same meaning. Unless the context clearly indicates a contrary intention, other parts of speech or grammatical forms of a defined word have corresponding meanings.

• Sustainability — Meeting current needs without compromising the ability of future generations to meet their own needs, encompassing environmental, social, and economic dimensions.
• Environmental impact — The effect that Terra Agua Ceu’s operations have on the natural environment, including resource consumption, waste generation, and pollution.
• Community relations — Engagement and interaction with local communities to support their social, economic, and environmental well-being.
• Ethical conduct — Adherence to moral principles and standards, including the prevention of exploitation, corruption, and other unethical practices.
• Sustainable tourism — Tourism that minimizes environmental impact, respects local cultures, and contributes to the economic development of host communities.
• Energy efficiency — Using less energy to provide the same service, reducing consumption and environmental impact.
• Waste management — Managing waste from collection through disposal, with emphasis on reducing, reusing, and recycling.
• Procurement — Acquiring goods and services in a way that considers environmental, social, and economic sustainability.
• Sustainable mobility — Transportation methods that reduce environmental impact, such as fuel-efficient vehicles, carpooling, and public transport.
• Local stakeholders — Individuals or groups in the local community affected by or with an interest in Terra Agua Ceu’s operations.
• Eco-friendly products — Goods with reduced environmental impact, often biodegradable, non-toxic, or made from renewable resources.
• Zero-tolerance policy — No exceptions to rules or standards, particularly concerning child exploitation, corruption, and bribery.
• Corporate social responsibility (CSR) — Operating in an economically, socially, and environmentally sustainable manner.
• Key performance indicators (KPIs) — Quantifiable measures used to evaluate success in achieving sustainability objectives.

Terra Agua Ceu, a leading tour operator based in Mozambique, is committed to sustainable tourism. We believe that responsible tourism is key to protecting the environment, supporting local communities, and ensuring long-term economic viability. Our sustainability policy outlines the principles, practices, and commitments that guide our operations, aiming to balance the needs of our business with those of the environment and the communities we serve.

Since 2007, Terra Agua Ceu (“TAC”) has been Mozambique’s premier inbound tour operator. Based in Tofo, TAC — Terra Agua Ceu (meaning “Earth, Water, and Sky”) — is comprised of a passionate team of Mozambique travel experts. From budget to luxury accommodations, countrywide transfers, world-class scuba diving, and Big-5 safari experiences, TAC arranges and facilitates adventures in sunny southern East Africa.

This policy applies to all aspects of Terra Agua Ceu’s operations, including but not limited to procurement, energy use, waste management, transportation, accommodations, activities, and community relations.

The policy covers the actions of all employees, partners, suppliers, and guests involved in or impacted by our operations. It is designed to ensure that sustainability considerations are integrated into every decision and activity, promoting environmental stewardship, social responsibility, and economic sustainability.

• Ensure a transparent, accountable, and sound process of sustainable operations of Terra Agua Ceu.
• Minimize environmental impact by adopting sustainable practices in energy use, waste management, and resource conservation.
• Support and empower local communities through job creation, fair trade, and active participation in social and economic development projects.
• Uphold the highest standards of ethical conduct, including prevention of child exploitation, corruption, and bribery.
• Offer travel experiences that are environmentally friendly, culturally respectful, and economically beneficial to local communities.
• Regularly assess and improve sustainability practices, ensuring alignment with best practices and evolving standards.

At Terra Agua Ceu, our commitment to sustainability is a fundamental aspect of our organizational culture. We strive to embed sustainable practices throughout all facets of our operations, ensuring that every decision contributes positively to the environment, society, and economy. This commitment extends to employees, partners, and customers.

We actively collaborate with local communities to support social and economic development, creating jobs, supporting local businesses, and participating in community projects that enhance quality of life.

We conduct regular assessments to gauge our environmental and social footprint, identify areas for improvement, and guide the development of sustainability strategies and actions.

We have developed a comprehensive action plan with specific measures and initiatives, timelines, responsible parties, and measurable objectives so that every department and individual understands their role.

We use key performance indicators (KPIs) to track progress and adjust strategies as needed. We regularly report sustainability performance to stakeholders through our website and annual reports, sharing successes and challenges to foster trust and encourage feedback.

Terra Agua Ceu is dedicated to upholding human rights and fostering a respectful, inclusive workplace. We ensure fair labour practices, equal opportunities, and safe working conditions for all employees.

Ongoing training and education programs promote awareness of sustainability and human rights issues among employees.

We have a zero-tolerance policy towards the sexual exploitation of children and require all employees, partners, and suppliers to adhere to these standards and report any suspected exploitation immediately. Breaches result in immediate disciplinary action, including termination of contracts and partnerships.

We maintain a strict anti-corruption and anti-bribery policy. All employees, partners, and suppliers are expected to act with integrity and adhere to relevant laws and regulations.

Sustainable procurement. We prioritize locally available, environmentally friendly, and socially responsible products and services.

• Buy local as much as possible.
• Control the supply chain as much as possible.
• Inform tourists about the Code of Conduct and recommend supporting local and environmentally conscious businesses and restaurants.

Paper use. We leverage digital alternatives when possible. When paper is necessary, we use recycled or FSC-certified paper and encourage double-sided printing.

Energy efficiency. We implement energy-saving practices such as LED bulbs in our offices. Cooking devices use gas; we avoid air conditioning in favour of fans; fans and lights are switched off when the office is unoccupied; fridge and freezer doors are not left open without purpose.

Water conservation. We minimize water usage and promote efficient water management, including water-saving technologies and practices.

Waste management. We focus on reducing, reusing, and recycling waste.

• Encourage guests and staff to collect rubbish found on the beach and in the sea, at surface and below.
• Buy ALMA products.
• Encourage guests and staff to separate trash.
• Encourage staff to re-use paper, plastic boxes, cartons, glass bottles, and wood planks.
• Principle: “do not throw away what can be re-used on the property or at home.”
• Educate communities on recycling, reuse, and reducing rubbish through Alma Tofo.

Pollution reduction. We minimize emissions, use eco-friendly products, and promote clean transportation options.

Sustainable mobility. We promote low-emission vehicles where possible and encourage carpooling and public transportation.

Regular training and awareness campaigns educate employees, partners, and customers on sustainability practices.

Our land use practices minimize environmental impact and support local communities through engagement with stakeholders.

We collaborate with inbound partner agencies that adhere to our sustainability standards, including supplier agreements with sustainability clauses. Partnership agreements include specific sustainability conditions so partners align with our goals and implement sustainable practices.

Transport suppliers are selected based on their commitment to sustainability, including fuel-efficient and low-emission vehicles. We offer sustainable travel packages prioritizing sustainability, provided by certified partners where possible, designed to minimize environmental impact while providing enriching experiences.

We partner with accommodations that demonstrate a strong commitment to sustainability, including eco-friendly practices and relevant certifications where possible. Accommodation agreements include specific sustainability criteria covering energy and water conservation, waste management, and community engagement.

Our activities are designed to be sustainable, promoting environmental conservation and cultural respect. All activities are evaluated against sustainability criteria, considering environmental, social, and economic impacts and adjusting as needed to minimize negative effects.

Our tour leaders, local representatives, and guides are trained in sustainable practices and responsible tourism so that tours are conducted in an environmentally and socially responsible manner.

Destinations are selected based on sustainability credentials, including environmental protection measures, community support, and the overall impact of tourism on the local area.

We support local projects and initiatives that contribute to environmental conservation and social development. We have invested in ALMA Tofo to help protect natural resources and improve quality of life for local communities.

We provide customers with comprehensive information about our sustainability practices and the benefits of choosing sustainable travel options.

Customers receive guidance on how to travel responsibly and minimize environmental impact during their holidays.

We seek feedback from customers on our sustainability efforts and use it to improve our practices.

This policy was duly approved by TAC on 15 August 2024 and is due for implementation upon approval.

This policy shall be reviewed when any of the following occur:

• The related information is amended or replaced; or
• Other circumstances as determined from time to time by Management.